linkedin FB Twitter

Safety policy

Last revised: October 1, 2017

Student Safety and Protection at Talentnook

The safety and protection of students during Talentnook lessons is our top most priority. Our mission is to provide the most trusted environment for children’s learning in a neighborhood setting. We encourage all of our Talentmasters, hosts and parents to ensure a safe and secure environment during the Talentnook lessons.

Talentnook Barriers To An Unsafe Environment

We have adopted the following procedures to create barriers against unsafe environment and suspicious behaviors. We truly believe in taking a proactive approach towards student’s safety and protection. We believe that with this approach we will be able to prevent the creation of unsafe environment at its inception.

Double layer of supervision

We recommend the presence of two caretakers during all of our Talentnook lessons. One of the caretakers must be an adult 21 years of age or older. This double layer of supervision may be provided by:

  • Host, who is also a parent; and
  • Talentmaster.

If the Talentnook lesson is self-hosted at a Talentmaster’s residence, we recommend one of the parents to be present on the premises during the duration of the lesson.

If the Talentnook lesson is self-hosted by a Talentmaster who is a minor, we expect that one of the parents of the minor Talentmaster be available on the premises for the entire duration of the lesson.

Duration of a lesson is defined as from the time of arrival of the first student to the time of departure of the last student.

One-on-one contact

One-on-one contact between a Talentmaster and a student is prohibited. Such a contact may only be permitted if it is a requirement of the lesson and if the host is directly present and watching during a Talentnook lesson. If you suspect that any such one-on-one contact may or has occurred without the presence of a host, please contact us immediately.

If the Talentnook lesson is self-hosted at a Talentmaster’s residence, we recommend that one of the parents to be present on the premises during the duration of the lesson.

Direct communication

Talentmasters and hosts may not have private online or phone communications or engage in other direct activities (games, social media, etc.) with students. Talentmasters and hosts should include the parent in any sort of communication or interaction, ensuring no direct contact exists in text, social media, or other forms of online, digital or phone communication with any student without the consent of the parent.

Parents should encourage their children not to discuss private information during the Talentnook lessons.

Buddy system

In group lessons, we recommend the Talentmasters to promote the buddy system. The students should be allowed to pick their buddies. Buddies should not have significant difference in age and maturity.

Use of smartphones and cameras

Use of smartphones and cameras is not encouraged during any Talentnook lessons unless otherwise needed for the purpose of a lesson. Talentnook may provide a live streaming feature for safety monitoring by the parents. For providing this feature, smartphones may be used for live streaming to the parents of the enrolled students only.

Disciplinary actions

Discipline must be constructive. Corporal punishment is strictly prohibited. Disciplinary activities involving isolation, humiliation, or ridicule are also strictly prohibited. Positive actions may include actions such as verbal appreciation and high fives.

Mandatory Address Verification

We verify the address of all of our members. At this time, we support the following methods of address verification:

  • Invited users: If a verified member invites you and vouches for your authenticity.
  • Non-invited users: We use our partner Whitepages Pro for address verification services. As a leader in identity data, Whitepages developed their own fully-integrated, high-availability Identity Graph database which houses more than 5 billion global identity records. These records have been curated and corroborated from hundreds of different sources to deliver unparalleled coverage, accuracy, and performance in identity verification.

Being a Safe host

We recommend that a Talentnook host follows the following best practices and guidelines:

  • Make sure that the Talentmaster and the students stay in the designated room or area for the lesson.
  • Ensure there is plenty of light.
  • Ensure that the windows are open.
  • Be always accessible to receive phone calls during the lesson duration.

Recordkeeping

Talentnook requires Talentmasters to record the details of each lesson. This information includes:

  • Time and date of the lesson
  • Location of the lesson
  • Names of the Talentmaster, host and students who were present during a lesson
  • Successful completion of the lesson

Talentmaster Screening, Verification & Selection

We work very closely with all the Talentmaster applicants and follow a multi-point screening process.

Mandatory profile information

Talentmasters are required to provide the following mandatory information that is relevant to safety and protection of our students:

  • First Name
  • Last Name
  • Date of Birth
  • Address
  • Phone Number
  • Photo
  • Experience and qualifications

Talentmasters are also required to sign an agreement during their profile creation that legally binds them to deliver the lessons in a safe and secure environment.

Mandatory comprehensive background checks

We have partnered with one of the most trusted background check providers in the industry Accurate Background to undertake background checks in compliance with applicable laws. Background checks are mandatory for all the Talentmasters.

Feedback and rating system

Parents, students and hosts are encouraged to provide feedback on the Talentmasters. These reviews are publicly accessible to all the members and non-members of Talentnook.

Host review and interview

We encourage each host to perform a detailed review of the profile information of the Talentmaster they would like to start a Talentnook lesson with.

The host is also encouraged to have a phone or in-person conversation with the Talentmaster before starting the Talentnook lessons.

Reporting Procedures

Mandatory reporting

All users involved with Talentnook must report to local authorities any good-faith suspicion or belief that any student is or has been physically or sexually abused, physically or emotionally neglected, exposed to any form of violence or threat, exposed to any form of sexual exploitation, including the possession, manufacture, or distribution of child pornography, online solicitation, enticement, or showing of obscene material.

Reporting to Talentnook

We take the safety and privacy of children very seriously. If you believe any of the Talentnook’s safety policies have been violated, you must notify us as soon as possible using our contact us form here or email us at safety@talentnook.com. We will take appropriate and timely action for the safety of our students.

Responsibility

Users and members of our website may not abdicate their reporting responsibility to any other person.